Refund Policy

Refunds and cancellations

If you are an individual looking for an apprenticeship, our site is made available without charge.

If you are a recruiter or employer looking for an apprentice, the fee for posting vacancies is shown on the order screen on the site. There is no automatic right of cancellation once your payment has been processed. If you wish to cancel your posting, we will remove it from our site at your request but any refund will be entirely at our discretion.


If you have any questions or complaints about the service we provide, please contact us. You can telephone our consumer service team on 0800 799 9070 or write to us at or at